SAP Knowledge Base Article - Public

3041407 - Survey Link Error: Logon Failed

Symptom

You have setup a Workflow Rule to send Surveys but when clicking on the Survey Link, you see error: Logon Failed.

Environment

SAP Cloud for Customer

Reproducing the Issue

Pre-requisite: the Workflow Rule is setup to send the Survey and has been triggered.

  1. Open the received e-mail.
  2. Click on the Survey Link.
  3. "Logon Failed" error is shonw.

Cause

The Techncial User for Surveys is locked.

Resolution

  1. Go to the Administrator work center.
  2. Select the General Settings view.
  3. Under Users, open Support and Technical User.
  4. Find user SAP_SURVEY.
  5. Click on Unlock.

See Also

2484144 - Satisfaction Survey Link Not Working In E-mail Generated by Workflow Rule

Keywords

Survey ; link ; login ; error ; logon failed ; fail ; sso ; single sign on ; workflow ; , KBA , LOD-LE-SUR-DEF , Survey definition = design time , How To

Product

SAP Cloud for Customer core applications all versions