SAP Knowledge Base Article - Public

3041154 - Unable to edit parameters in the Crystal Reports Viewer

Symptom

  • Unable to edit parameters in the Crystal Reports Viewer
  • The edit button of the input parameters is grayed out

Environment

  • SAP Crystal Reports Viewer 2013
  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020

Reproducing the Issue

  1. Open a report with saved data in Crystal Reports Viewer.
  2. edit button of the input parameters is grayed out.

Cause

  • This is by design.
  • The viewer can be used to view reports, but not to modify reports.
  • The reports must have "Saved Data" as the viewer will not establish any database connections.

Resolution


The only way to refresh a report and change its input parameters is to connect Crystal Reports Viewer to the SAP BI Platform, and then select a report stored on the SAP BI Platform. In this scenario, it is possible to refresh the report, because the report is actually not refreshed by Crystal Reports Viewer, but by the SAP BI Platform, and the end result is a report with saved data that is sent from the SAP BI Platform to Crystal Reports Viewer, which is then displayed in Crystal Reports Viewer.

See Also

For more information on Crystal Reports Viewer, see the following SAP Knowledge Article:

  • 1300699 - What are the limitations of Crystal Reports Viewer?

Keywords

 CRV, CR Viewer , KBA , BI-RA-CRV , SAP Crystal Reports Viewer , Problem

Product

SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020