SAP Knowledge Base Article - Preview

3041005 - Issue with &{} symbols in the attachment while uploading into emails in CP

Symptom

  • Uploading attachments in an e-mail interaction from the Communication Panel does not work
  • The attached file fails
  • The file has a total size of 0 bytes
  • This only happens with the file names have characters such as "&", "{"  or "}" symbols


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Environment

SAP Contact Center 7.0.16.100

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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