When scheduling a report in Report Center to a 3rd party SFTP surface the error message “Cannot establish FTP connection via sftp”.
- SAP SuccessFactors HXM Suite
- Report Center
- Report – Canvas
- Detailed Report
- Advanced Report
- Report – Table
Reproducing the Issue
- Access Report Center;
- Click in three dots edit button in a canvas report or table report;
- Schedule via SFTP;
- Fulfill all the mandatory fields;
- When trying to schedule will pop out the error message;
- "Cannot establish FTP connection via sftp".
For some datacenters it is needed add the 3rd party SFTP to an outbound allowlist.
Hence, this customer is not added to the outbound allowlist in the SAP datacenter.
Raise a ticket to the SAP Support staff asking to raise an internal ticket to add the 3rd party SFTP target in the outbound allowlist.
Cannot; establish; FTP; connection; via; sftp; FTP; Report; Center; Outbound; allowlist; DataCenter; , KBA , LOD-SF-ANA-RCT , Report Centre , Problem