SAP Knowledge Base Article - Public

3040976 - Error message when scheduling a report via 3rd party SFTP – Report Center

Symptom

When scheduling a report in Report Center to a 3rd party SFTP surface the error message “Cannot establish FTP connection via sftp”.

Environment

  • SAP SuccessFactors HXM Suite
  • Report Center
  • Report – Canvas
  • Detailed Report
  • Advanced Report
  • Report – Table

Reproducing the Issue

  1. Access Report Center;
  2. Click in three dots edit button in a canvas report or table report;
  3. Schedule via SFTP;
  4. Fulfill all the mandatory fields;
  5. When trying to schedule will pop out the error message;
  6. "Cannot establish FTP connection via sftp".

Cause

For some datacenters it is needed add the 3rd party SFTP to an outbound allowlist.

Hence, this customer is not added to the outbound allowlist in the SAP datacenter.

Resolution

Raise a ticket to the SAP Support staff asking to raise an internal ticket to add the 3rd party SFTP target in the outbound allowlist.

Keywords

Cannot; establish; FTP; connection; via; sftp; FTP; Report; Center; Outbound; allowlist; DataCenter; , KBA , LOD-SF-ANA-RCT , Report Centre , Problem

Product

SAP SuccessFactors HXM Suite all versions