SAP Knowledge Base Article - Preview

3040966 - Integrating Gmail with SAP Contact Center


  • Business requires e-mail integration using Gmail and the IMAP Server
  • This article is intended to provide an example configuration from SAP Contact Center and Gmail
  • The following should work while using both CDT or Communication Panel
  • This information is provided "AS IS", and customers are expected to review the use of Gmail and other 3rd party vendors regarding vulnerabilities with their respective security teams



  • SAP Contact Center 7.0
  • Gmail


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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