SAP Knowledge Base Article - Public

3040920 - Application error is received in Personal Data Collection for rehires - Onboarding

Symptom

  • An application error is being received when trying to complete PDC step of the candidate.
  • Candidate is a rehire.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as the candidate.
  2. Complete the Personal Data Collection Step.
  3. Application error is received.

Or

  1. Login as a responsible user.
  2. Complete the Personal Data Collection step on behalf of the candidate via the 'Actions' tab in the Onboarding Dashboard.
  3. The error is received.

Cause

Check the logs and the logs shows that the issue is "Caused by: org.hibernate.NonUniqueResultException: query did not return a unique result: 2"

Resolution

For Customers/Implementation Partners:

  1. Please log a support ticket with subject: KBA 3040920 -  Application error is received in Personal Data Collection for rehires
  2. ISSUE DESCRIPTION: Application error is received in PDC step for a rehire.
    • (BizX Company ID)
    • (Support Access)
    • (Affected Candidate)
    • Permission to replicate the issue an capture screenshots for further analysis: Yes/No

For Cloud Product Support: Please see internal note

The engineering team is still analyzing the issue if an internal defect ticket is required.

Keywords

query did not return a unique result: 2, org.hibernate.NonUniqueResultException, Application Error, PDC step error, rehire issue, INC0481357, , KBA , LOD-SF-OBX-PDC , Propogation Data Changes RCM to ONB , Problem

Product

SAP SuccessFactors Onboarding 2011