In the C4C Account screen, when clicking on "CRM Customer Fact sheet" action, the following error message is raised: 'No Communication Arrangement maintained'.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Customers work center.
- Go to the Accounts view.
- Open the an account.
- Click on Actions menu-> CRM Customer Fact sheet.
There is no ID Mapping maintained for the C4C local account under "ERP Accounts".
The ID Mapping should be automatically created during confirmation message from CRM. Please check if the CRM confirmation IDOC CRMXIF_PARTNER_SAVE_M03 was correctly generated and sent to C4C. If not, then the ID mapping can be updated manually in C4C.
C4C CRM FACTSHEET , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To