After execution of an e-mail blast, you see that there are lot of rows without data in the execution details facet
SAP Cloud for Customer
Reproducing the Issue
- Go to Activities workcenter
- Go to e-mail Blast View
- Select Show all and find for XYZ (XYZ represents the name of the e-mail blast)
- Go to Execution Details facet
- Select Show Not contacted
You will see that there are rows with missing data.
The target group used in an e-mail blast/campaign contains account-contact combinations. When the target group was created, all these account-contact combinations will be determined from it. During the time between the target group creation and the execution, if the account-contact combinations were changed then the relationship from the contact to the account will be deleted for the contacts.
The target group is not updated automatically and therefore still contains the contact-account relationship. Although it does not exist anymore. During the e-mail blast/campaign execution, the account-contact combinations are checked. All contacts which are not assigned to the respective account anymore, do not receive an e-mail.
As the contact-account relationships are not existing anymore, there are not shown on the UI as not-contacted members.
If there is a change made in the account-contact relationships, ensure that the same is also updated in the relevant target groups manually.
Account, Contact, target Group, Campaign, Execution, e-mail Blast, Not contacted, missing, Data, Empty, Blank, rows , KBA , LOD-CRM-ELM , Email Blast , LOD-CRM-MKT-TG , Target Groups , LOD-CRM-MKT-CAM , Campaigns , Problem