SAP Knowledge Base Article - Public

3039244 - Blank/loading screen Report Story - Browser Issue

Symptom

People Analytics Report Story has been upgraded successfully in your instance, but blank or loading screen displays when creating Report Story

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

SAP SuccessFactors People Analytics

Reproducing the Issue

This is after People Analytics upgrade and all steps of implementation has been completed (e.g. user sync, grant permissions)

  1. Go to Report Center
  2. Click New button
  3. Select Report Story
  4. Page stuck on Loading or Blank screen

Cause

Browser Issue

Resolution

1. Fix browser settings and make sure to allow All Cookies

For Chrome: Go to Settings > Privacy and security > Check Allow all cookies
For Microsoft Edge: select Menu (3 dots icon on top right corner of the browser) > Settings > Cookies and site permissions > Manage and delete cookies and site data




See Also

 2912865 - Blank loading screen issue when accessing Story reports - People Analytics

Keywords

people, analytics, embedded, edition, SAC, Blank, loading, screen, Error, message, chrome , KBA , LOD-SF-ANA-SAC-ADM , Admin - IAS, IPS, Instance Sync/Refresh, Upgrade , Problem

Product

SAP SuccessFactors HXM Core 2011