SAP Knowledge Base Article - Public

3039217 - MultiattachmentSelection field contains attachments which belong to a different candidate/application

Symptom

When uploading a document to the multiattachmentselection field on the candidate profile/application on the external careers site, candidates are able to see files  which do not belong to their candidate profile or application.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Click on the multiattachmentselection field on the candidate profile/application.
  2. Multiattachmentselection library window opens.
  3. At the bottom of the library window, other files names are shown which the candidate does not recognize.

Cause

The issue was caused by instability of our DC 12 servers. This same instability was reported previously and caused candidate login issues. This issue was fixed on March 23rd and the configuration of the servers were updated and then redeployed.

This is documented in 3038437 - Candidates are Unable to Login to the External Career Site on DC 12

During this instability, candidateId was being passed as null which caused incorrect attachments to appear. This cause of this has been identified in the code and engineering will delploy the fix via Patch.

Resolution

Our engineering delivered the code fix to DC 12 via an emergency patch on March 25th 2021


Keywords

multiattachmentselection, candidate profile, application, file, document, attachment, view, download, file name , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions