You are unable to edit (check or uncheck) the Do Not Use indicator for the Phone/Mobile number in the Utilities Communication Data. The check box is grayed out.
SAP Hybris Cloud for Customer
Reproducing the Issue
- Open the relevant Account
- Select the Utilities Communication Data tab
- Select Edit
- Edit Phone Number pop up opens up
On this pop up window , you are unable to edit Do Not Use check box/indicator as it's grayed out.
The Do Not Use indicator is not editable for the Primary Phone/Mobile numbers.
This indicator works only for the Phone/Mobile numbers which are not primary. This is standard behavior.
Do Not Use, Utilities Communication Data, Utilities , Mobile Number , Edit Phone Number, Phone Number , KBA , LOD-CRM-IND-UTL , Utilities , Problem