SAP Knowledge Base Article - Public

3038708 - Error in getting document from DMS: Failed to download attachment: 7043 from Object Store. - Onboarding 2.0

Symptom

When clicking button to Sign Compliance forms, the following error appears:  Error in getting document from DMS: Failed to download attachment: 7043 from Object Store.

Environment

SAP SuccessFactors Onboarding 2.0 - All Versions

Reproducing the Issue

  1. Candidate clicks on tile Signature Compliance forms
  2. Agrees with the use of E-signature
  3. On the next step error appears

Cause

Onboarding settings are not properly set on Provisioning

Resolution

On Provisioning, review the following switches:

  • Enable Document Management Service 
  • Enable the Attachment Manager
  • Enable Generic Object
  • Enable RBP

For more information on those switches, please review this section of the implementation Guide: Onboarding Settings 

Keywords

Error , I9 , compliance , form , signature , sign , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding all versions