SAP Knowledge Base Article - Preview

3038687 - Cloud Producer will not go online

Symptom

When launching Cloud Producer by selecting Open Producer from Manager, when Producer finally comes up, it is offline and will not go online. 

At least one of the following errors will be seen:

  • "Server version 0.0.0.0 may be incompatible with the current Producer version <Version currently being downloaded from your Manager>"
  • "Failed to exclusively open workarea."

 In all cases, the Offline Icon is present and the Synch Icon is missing.


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Environment

  • Cloud SAP Enable Now Manager
  • Cloud SAP Enable Now Producer

Product

SAP Enable Now, cloud edition 1.0

Keywords

"On Line", "Off Line", hang, Wireshark, fiddler, whitelist, allowed list, Virus scan, slow, Zscaler , KBA , KM-WPB-MGR , SAP Enable Now - Manager , Problem

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