SAP Knowledge Base Article - Public

3038201 - 'An exception was encountered while uploading Attachment' error when uploading the resume

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


When trying to upload resume / Cover letter document, following error message is received - 'An exception was encountered while uploading Attachment'.




Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1.

Login to the career portal

Create an account

Upload the file

Error > 'An exception was encountered while uploading Attachment'


2.

Create a candidate as a system user

Use the same document as CV / Resume

Error > 'An exception was encountered while uploading Attachment'

Cause

The engineering team is looking in to the issue.

A corrupt file format could lead to this issue.

A workaround has been provided below.

Resolution

Workaround: Copy all the content on the document and paste it on a new document and save.

The new document would go-through the system without any error. 

Keywords

Application Error, An exception was encountered while uploading Attachment, LOD-SF-RCM-CAN, Resume upload error , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Bug Filed

Product

SAP SuccessFactors Recruiting all versions