Visit is created in the system on a date which is after the Check-In Date/Time and Check-Out Date/Time.
SAP Cloud for Customer.
Reproducing the Issue
- Go to Visits work center.
- Go to Visits view.
- Open Visit ABC (ABC denotes the Visit ID).
- Visit ABC shows Created on date which is after the Check-In Date/Time and Check-Out Date/Time.
The Visit was created in offline and before syncing to online the visit was checked-in and checked-out and the same date got updated.
Created-on date which is seen is the date when the visits were synced.
Unlike check-in and check-out date ,the Created-on date will get updated only after the sync.
Therefore make sure that the visits created in offline are synced before check-in and check-out.
Created on date, Visit check in , Visit Check out, Check-In Date/Time and Check-Out Date/Time. , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem