SAP Knowledge Base Article - Public

3037637 - No result in Candidate search - Recruiting Management

Symptom

Recruiter is unable to generate result in Candidate Search when using filters but they are able to search by name.

User is getting error in Candidate Search.

Getting the error:
Your search was unsuccessful. The system cannot find the country/region picklist using the user's country/region and was unable to derive the country/region from the Territory Entity object using the country/region picklist option ID from User Information. Please contact your administrator to make sure the country/region picklist exists, and Territory View is not missing or corrupted.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Login as recruiter

2. Go to Recruiting > Candidate

3. Use filter like Basic Info, Background or Job Req ID and fill out details

4. Click Search button and user will prompt with error.

Cause

The assigned country of the user has no corresponding Country/Region Code (2 char).

Resolution

The country configuration in the system must have the Country/Region Code (2 char) as this is the basis in RCM in validating the permission. 

To correct the issue, you must identify the country assignment of the affected employee in User Data File (UDF). Once a value is assigned, check the reference country in Manage Data > Country/Region. Be sure that the Country/Region Code (2 ) is not blank.

See Also

2948837 - Candidate Search does not return candidates with Used criteria

Keywords

employees, no data, cant, cannot, can't, recuiters, operators, recruiting admin , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

error searchPasted image.png
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