Recruiter is unable to generate result in Candidate Search when using filters but they are able to search by name.
User is getting error in Candidate Search.
Getting the error:
Your search was unsuccessful. The system cannot find the country/region picklist using the user's country/region and was unable to derive the country/region from the Territory Entity object using the country/region picklist option ID from User Information. Please contact your administrator to make sure the country/region picklist exists, and Territory View is not missing or corrupted.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Recruiting Management
Reproducing the Issue
1. Login as recruiter
2. Go to Recruiting > Candidate
3. Use filter like Basic Info, Background or Job Req ID and fill out details
4. Click Search button and user will prompt with error.
The assigned country of the user has no corresponding Country/Region Code (2 char).
The country configuration in the system must have the Country/Region Code (2 char) as this is the basis in RCM in validating the permission.
To correct the issue, you must identify the country assignment of the affected employee in User Data File (UDF). Once a value is assigned, check the reference country in Manage Data > Country/Region. Be sure that the Country/Region Code (2 ) is not blank.
2948837 - Candidate Search does not return candidates with Used criteria
employees, no data, cant, cannot, can't, recuiters, operators, recruiting admin , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem
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