SAP Knowledge Base Article - Preview

3037599 - Clicking on the recording icon in the Supervisor Dashboard does not do anything


  • You are using the new Supervisor Dashboard, but clicking on the Recording Icon does not do anything
  • User is expecting the recording to play back 



  • SAP Contact Center 7.0.16
  • SAP Contact Center


SAP Contact Center, on-premise edition 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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