SAP Knowledge Base Article - Public

3037572 - How to switch from one custom IDP to another custom IDP in SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

The following behavior occurs in SAP Analytics Cloud (SAC) when trying to switch from one custom IDP to another:

  • Uh oh. Something went amiss

Environment

  • SAP Analytics Cloud (Enterprise) 2021
  • Custom Identity Provider 1 (IDP)
  • Custom Identity Provider 2

Reproducing the Issue

1. Logon SAC.
2. Go to System > Administration > Security.
3. Start changing SAML SSO.
4. Verify Account and open URL in Chrome incognito mode.
5. Logon SAC by using verify user.
6. Error occurs.

Cause

SAP Analytics Cloud does not support direct custom IDP to custom IDP switching.

Resolution

When changing custom IDP to another custom IDP as per 2908073, first revert from their running custom IDP to default IDP, and then switch to the newer custom IDP.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud 1.0