SAP Knowledge Base Article - Public

3037572 - How to switch from one custom IDP to another custom IDP in SAP Analytics Cloud (SAC) & SAP Digital Boardroom


The following behavior occurs in SAP Analytics Cloud (SAC) when trying to switch from one custom IDP to another:

  • Uh oh. Something went amiss


  • SAP Analytics Cloud (Enterprise) 2021
  • Custom Identity Provider 1 (IDP)
  • Custom Identity Provider 2

Reproducing the Issue

1. Logon SAC.
2. Go to System > Administration > Security.
3. Start changing SAML SSO.
4. Verify Account and open URL in Chrome incognito mode.
5. Logon SAC by using verify user.
6. Error occurs.


SAP Analytics Cloud does not support direct custom IDP to custom IDP switching.


When changing custom IDP to another custom IDP as per 2908073, first revert from their running custom IDP to default IDP, and then switch to the newer custom IDP.

See Also

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SAP Analytics Cloud 1.0