You get an application error when you submit the PDC step as an external user. The application error may not arise when you change the Phone / EmailInfo details.
SAP SuccessFactors Onboarding 2.0
Reproducing the Issue
- Login as the external candidate and complete the PDC Step
- Once all the details are filled, you click on submit. You will see an application error pop up
- If you change the details in Phone Information/Email Information, the application error does not occur
- Unique Constraint Error in NHDR and PDC for PhoneInfo, EmailInfo, Social Account Info, National ID
- Workaround: If you encounter the application error caused due to Phone Information / Email Information details, kindly delete the existing phone number/Email Information details and re-enter the same details before submitting the PDC step.
- Permanent Resolution: https://jira.successfactors.com/browse/OBX-16518
All the SE, please refer to the internal memo for error logs.
PDC, Application Error, Phone Information, Email Information , KBA , LOD-SF-OBX-PDC , Propogation Data Changes RCM to ONB , Known Error