SAP Knowledge Base Article - Public

3037088 - Error: "R service failed to process your request" while executing R script in SAP Analytics Cloud

Symptom

  • Error: "R service failed to process your request" while executing R script in SAP Analytics Cloud
  • How to connect setup R environment in SAP Analytics Cloud

Environment

  •  SAP Analytics Cloud (SAC)

Reproducing the Issue

  1. Logon to SAC tenant.
  2. Create a new Story, add an R Visualization by + button.
  3. In Add Script, add any simple script like :
    X <- 100
    X
  4. Click Execute or Apply.
  5. Observe Error: "R service failed to process your request".

Cause

  • R Server is not configured in SAC tenant. See Using R with SAP Analytics CloudConnecting to an R Environment

    To use R capabilities in SAP Analytics Cloud, your system must be configured to connect to an R runtime environment. For more information on connecting to an external R environment, see Connecting to an R Environment. You can also run scripts on an R server runtime environment provided by SAP, which is available to tenants operating through the following data centers AP1, AP10, BR1, BR10, CA1, EU1, EU2, EU10, JP1, JP10, US1, US2, and US10. For a list of packages, see https://www.sapanalytics.cloud/r-packages/ 

Resolution

  1. If you want to connect to SAP hosted R server, please refer to R with SAP Analytics Cloud & Connecting to an R Environment and check if R server is configured. 

    Below Article documented the way to do test with sample script:
    2931848 - How to test with sample R Scripts provided by SAP Analytics Cloud ?
    If still not working, appreciate to create incident to LOD-ANA-PR component, support engineer will assist on this.

  2. If using External R server, please check if the R server is working, this can be validated by R client tool like R GUI, R Studio. 

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0