SAP Knowledge Base Article - Public

3037037 - Hiring Manager is unable to see the candidate in the New Hire Data Review Tile - Onboarding

Symptom

  • The Hiring Manager is unable to see the candidate in the New Hire Data Review tile.
  • The Hiring Manager role is granted to All Managers with Target Population All Direct Reports (External Onboarding User).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding for a candidate.
  2. Login as the Hiring Manager
  3. Open the New Hire Data Review tile
  4. See that the newly initiated candidate is missing.

Cause

  • Check the candidate's data (users_sysId) in Data Inspector.
  • See that the Manager ID is blank in Users_SysInfo table for the affected candidate user. See sample in below screenshot:

  • This is a known issue and is occurring as "managerId" is not getting synced in "users_sysinfo" table.

Resolution

WORKAROUND: Set target population as "All External User" for demo purpose .

PERMANENT FIX: The engineering team has already introduced a code-fix for this issue and is scheduled to be deployed in 2105 release which will be applied on 16-apr-21 in preview instance and 21-May-21 for Production.

Keywords

INC0313112, NO_MANAGER, Users_SysInfo table, Candidate missing in NHDR tile
, KBA , LOD-SF-OBX-COD , Onboardee Data Review , Problem

Product

SAP SuccessFactors Onboarding 2011