In a Visit > Follow-up Items tab > for the field "Responsible" for a task item, it's displaying as task's Processor instead of Owner.
SAP Cloud for Customer
Reproducing the Issue
- Go to Visits work center.
- Open a Visit and navigate to Follow-up Items tab.
- Here in this tab, there's a task, and you can see the field "Responsible"for this task is displayed as employee ABC, who is the Processor of the task.
- Open the activity task itself, then you can see the Owner is actually employee DEF, Processor is ABC.
Although the column is called "Responsible", this is not tied to the "Employee Responsible" field for all activities.
For Task, the person responsible for the task is the processor of the task, hence we have maintained the processor within "Responsible" column.
For Appointment, the host who organized the meeting request is the responsible party, hence, organizer is maintained within "Responsible "column.
This is per current system design.
KBA 2819966 - Responsible On Related Items Facet Of Activities Refers To Activity Processor/ Sales Employee
Processor, Responsible, Owner, Task, Appointment, Organizer, Activities , KBA , LOD-CRM-PM-SLS , C4C Product Management - Sales , LOD-CRM-ACT , Activities , How To