SAP Knowledge Base Article - Public

3036979 - User-side reports are returning blank for managers

Symptom

When users (not admins) run user-side reports  they are returning blank with headers listed only.

Environment

SAP Successfactors Learning

Reproducing the Issue

Run an user side report like learning needs CSV

Cause

Do to double escape both on DB & LMS application for characters such as _ or / or \ they are being delimited and not shown for users with those characters in their ID.

Resolution

Resolved via code fix LRN-106204 in 1H2021 (b2105) and patched via PTCH-35277 in 2H2020 (b2011p22) on 16-Mar 2021 (preview)

 

See Also

 LRN-98274 & LRN-106743 and related patches 

Keywords

sap, sf, success, factors, lms, learning, user, reports, manager, supervisor, blank, id, character, \, /, _, underscore, forward slash, backslash, needs, csv, user-side , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Known Error

Product

SAP SuccessFactors Learning 2011