SAP Knowledge Base Article - Public

3036979 - User-side reports are returning blank for managers


When users (not admins) run user-side reports  they are returning blank with headers listed only.


SAP Successfactors Learning

Reproducing the Issue

Run an user side report like learning needs CSV


Do to double escape both on DB & LMS application for characters such as _ or / or \ they are being delimited and not shown for users with those characters in their ID.


Resolved via code fix LRN-106204 in 1H2021 (b2105) and patched via PTCH-35277 in 2H2020 (b2011p22) on 16-Mar 2021 (preview)


See Also

 LRN-98274 & LRN-106743 and related patches 


sap, sf, success, factors, lms, learning, user, reports, manager, supervisor, blank, id, character, \, /, _, underscore, forward slash, backslash, needs, csv, user-side , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-LMS , Learning Management System , Known Error


SAP SuccessFactors Learning 2011