SAP Knowledge Base Article - Public

3036751 - Unable to access Advanced Analytics Admin. Page keeps loading

Symptom

When attempting to access the Advanced Analytics admin page from Command V2, the page keeps loading but never opens.

This occurs on DC55 stage and production.

Affected browsers are Microsoft Edge, Google Chrome and Apple Safari


Environment

  • SAP SuccessFactors Recruiting Marketing
  • Advanced Analytics Admin

Cause

Issue is under investigation by engineering

Resolution

As a workaround, AA admin can be accessed via Mozilla Firefox

**Update**

Resolution: Application team has fixed this issue with a patch. AA is now accessible on DC55 on all browsers

Cause : environment issue on DC55 

Keywords

KBA , LOD-SF-RMK-AAN , Advanced Analytics - Professional Services , Known Error

Product

SAP SuccessFactors Recruiting all versions