SAP Knowledge Base Article - Public

3036712 - Solution Order cannot be created : any document type is available

Symptom

You cannot create Solution Orders in spite of scope item 4GT (Solution Order) is activated. System doesn't allow to select any type of document

Environment

  • SAP S/4HANA Cloud

Reproducing the Issue

  • Select "Solution Order" App.
  • Press button "Create"
  • System displays a screen with empty document types

Cause

Missing authorities: role BR_SOL_ORDER_SPCLST is using Write Acess : No Access

Resolution

  • Add the option "Unrestricted" for Write Access in the Business Role

Keywords

KBA , CRM-S4-SOL-SLO , S4CRM: Solution Order , Problem

Product

SAP S/4HANA Cloud all versions