SAP Knowledge Base Article - Public

3036586 - ONB - Email error in PHV step

Symptom

Manager received bwloe error message about invalid email address in PHV step. however, that email worked when SF sent other emails from recruiting.

 - Enter valid email address. The email address should not contain more than 60 characters.

Environment

 Onboarding 1.0

Reproducing the Issue

1. Initiating candidate from RCM to ONB

2. In standard ‘SAP_Standard_NewHire_Setup’ panel, manager get the error message 'Enter valid email address. The email address should not contain more than 60 characters.'

email error.png

Cause

There has a restriction of number of letters in domain in standard ‘SAP_Standard_NewHire_Setup’ panel.

After testing, the domain can only less than 4 letters (include 4 letters).

Resolution

1. If you use standard ‘SAP_Standard_NewHire_Setup’ panel, make sure the number of letters in domain less than 4 letters (include 4 letters).

2. If you have the requirement of longer domain, as a workaround, you can use custom panel and change the restriction of this field.

Keywords

Email address, Email domain, Panel, ONB 1.0, PHV. , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding 2011