In the rehire scenario the emails are sent to Business email address of the Old employment because the Isprimary field is set to yes for the business email address in the system. This has to be changes to No during the New hire data review(NHDR) step. But in most of the customer instances NHDR step is not configured and its not possible to change the Isprimary flag of Business mail address.
SAP SuccessFactors Onboarding 2.0
Rehire, No NHDR, Email sent to business mail ID of rehire, Personal mail Id, rehire email notifications, ONB 2.0 , KBA , LOD-SF-OBX-ACC , Accessibility , Problem
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