SAP Knowledge Base Article - Public

3036459 - Manage duplicate candidates - An application error occurred- Recruiting Management


When accessing the Manage duplicate candidates transaction from candidate profile, an application error occurs.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting 
  2. Select Candidates 
  3. Search for a Duplicate Candidate 
  4. Select the "Manage Duplicate Candidate" icon "
  5. This profile has been identified as a possible duplicate. Go to Manage Duplicate Candidates page to fix this." 
  6. Select "Manage Duplicate Candidates"
  7. Re-directed to "Manage Duplicate Candidates" and receive the following error An application error occurred. Please try again later, or notify support (with the error information of errorId=a121e31c-fa47-42e2-900b-d3d8881d1ef4, timestamp=2021-03-16T10:23:33.364-0400, and the version information from the current screen) if the issue keeps occurring


Engineering team have determined that the issue is a defect.


The issue is due to be fixed in the b2105 release (Preview Release: 16th of April / Production Release: 21st of May).


Manage Duplicate Candidates, Application Error, Possible Duplicate, Potential Duplicate Candidate , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem


SAP SuccessFactors Recruiting all versions