SAP Knowledge Base Article - Public

3036459 - Manage duplicate candidates - An application error occurred- Recruiting Management

Symptom

When accessing the Manage duplicate candidates transaction from candidate profile, an application error occurs.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Recruiting 
  2. Select Candidates 
  3. Search for a Duplicate Candidate 
  4. Select the "Manage Duplicate Candidate" icon "
  5. This profile has been identified as a possible duplicate. Go to Manage Duplicate Candidates page to fix this." 
  6. Select "Manage Duplicate Candidates"
  7. Re-directed to "Manage Duplicate Candidates" and receive the following error An application error occurred. Please try again later, or notify support (with the error information of errorId=a121e31c-fa47-42e2-900b-d3d8881d1ef4, timestamp=2021-03-16T10:23:33.364-0400, and the version information from the current screen) if the issue keeps occurring

Cause

Engineering team have determined that the issue is a defect.

Resolution

The issue is due to be fixed in the b2105 release (Preview Release: 16th of April / Production Release: 21st of May).

Keywords

Manage Duplicate Candidates, Application Error, Possible Duplicate, Potential Duplicate Candidate , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions