SAP Knowledge Base Article - Public

3036385 - How To Block Incoming E-mails To Not Create Tickets

Symptom

How to block incoming e-mails to ensure that unnecessary tickets are not created?

Environment

SAP Cloud for Customer

Resolution

E-mail addresses or domains can be blocked to ensure that unnecessary tickets are not created:

  1. Go to the Administrator work centre.
  2. Go to the Service and Social view.
  3. Click Ticket Configuration link.
  4. Enter the e-mail addresses / domains under E-mail Filters section.

See Also

Solution Guide for SAP Service Cloud - Block Incoming E-Mails

Keywords

Service Request, Ticket, E-mail, Email, Interaction, Timeline, Block, Create, Communication Channel, Inbound, Incoming, Spam, Irrelevant, Unwanted , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-SC-EML , Email , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2102