SAP Knowledge Base Article - Preview

3035747 - Integrate an SIP enabled speech recognition external IVR server with SAP Contact Center system

Symptom

How an SIP enabled speech recognition IVR server (later referred as external IVR) can be integrated with SAP Contact Center system


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, IVR, bot, X-Header, SIP , KBA , CRM-CCI , Contact Center Infrastructure , How To

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