How an SIP enabled speech recognition IVR server (later referred as external IVR) can be integrated with SAP Contact Center system
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, IVR, bot, X-Header, SIP , KBA , CRM-CCI , Contact Center Infrastructure , How To
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