SAP Knowledge Base Article - Public

3035582 - Communication Error; create an incident on the SRD-CC-CI-CCS component

Symptom

Unable to find details under service control center workcenter due to  Error  "Communication Error; create an incident on the SRD-CC-CI-CCS component"

Environment

SAP Cloud for Customer

SAP Business ByDesign

Reproducing the Issue

1. Login to your tenant (Test Tenant/ Production Tenant).

2. Click on Service Control Workcenter (SCC) WorkCenter.

3. Navigate to any view under Service Control Center wrokcenter ,you will get "Communication Error; create an incident on the SRD-CC-CI-CCS component" .

Communication Error.png

NOTE: Image/data in this KBA is from SAP internal systems or sample data.

Resolution

This error occurs under Service Control Center view when there is an SAP internal system upgrade in progress.

 As soon as the SAP internal system upgrade is completed ,Error will be automatically erazed from Service Control Center view.

Keywords

Communication Error,create an incident on the SRD-CC-CI-CCS component, upgrade,maintanance , not able to see active systems, not able to see contact details , KBA , communication error , create an incident on the srd-cc-ci-ccs , not able to see active systems , not able to see contact details , contact srd-cc-ci-ccs , SRD-CC-CI-CCS , Service Control Center , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions