Unable to find details under service control center workcenter due to Error "Communication Error; create an incident on the SRD-CC-CI-CCS component"
SAP Cloud for Customer
SAP Business ByDesign
Reproducing the Issue
1. Login to your tenant (Test Tenant/ Production Tenant).
2. Click on Service Control Workcenter (SCC) WorkCenter.
3. Navigate to any view under Service Control Center wrokcenter ,you will get "Communication Error; create an incident on the SRD-CC-CI-CCS component" .
NOTE: Image/data in this KBA is from SAP internal systems or sample data.
This error occurs under Service Control Center view when there is an SAP internal system upgrade in progress.
As soon as the SAP internal system upgrade is completed ,Error will be automatically erazed from Service Control Center view.
Communication Error,create an incident on the SRD-CC-CI-CCS component, upgrade,maintanance , not able to see active systems, not able to see contact details , KBA , communication error , create an incident on the srd-cc-ci-ccs , not able to see active systems , not able to see contact details , contact srd-cc-ci-ccs , SRD-CC-CI-CCS , Service Control Center , Problem