SAP Knowledge Base Article - Preview

3034781 - SAML Authentication fails with error: The alias email or alias name is not unique

Symptom

  • Logging into BI Platform with SAML fails
  • Error may be seen at logon screen: Enterprise authentication could not log you on. Please make sure your logon information is correct.
  • Using alternative authentication types may succeed
  • Error observed in BI Launchpad Webapp logs:
    • The alias email or alias name is not unique


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.2 SP05+
  • SAP BusinessObjects Business Intelligence Platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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