SAP Knowledge Base Article - Public

3034763 - Unable to inactivate Onboarding external user - Onboarding 2.0

Symptom

The Onboarding process object was manually deleted in Manage Data and you are now unable to inactivate / purge the external user created for that particular activity because the external user has the status 'e'. 

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Go to Manage Data > Process;
  2. Manually Delete the object;
  3. Try to purge the external user related to that specific task;
  4. The purge request will return a result saying that was not possible purge the active user.

Cause

Process / Process trigger objects should not be manually deleted since this will not trigger the process for inactivate the external user.

Resolution

There are two possible resolutions for this problem:

  • If you have not deleted the process / process trigger objects, please cancel the Onboarding / Offboarding process and the purge process will work fine;

  •  If you have already deleted the process / process trigger objects, it will only be possible inactivate the record by running a data base script, in order to execute the script, please provide below information:
    • New Hire Name / Email Address;
    • User Sys ID of your affected user;
    • Written approval in the incident to run the script and change the user status from 'e' to 'd'


Support team - Please refer to our internal notes for more information on how to raise the internal ticket.

Keywords

purge, inactive, user, d, e, status, manually, manual, deleted, onboarding, 2.0, process, trigger, object , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions