SAP Knowledge Base Article - Public

3034763 - Unable to inactivate Onboarding external user - Onboarding 2.0


The Onboarding process object was manually deleted in Manage Data and you are now unable to inactivate / purge the external user created for that particular activity because the external user has the status 'e'. 


SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Go to Manage Data > Process;
  2. Manually Delete the object;
  3. Try to purge the external user related to that specific task;
  4. The purge request will return a result saying that was not possible purge the active user.


Process / Process trigger objects should not be manually deleted since this will not trigger the process for inactivate the external user.


There are two possible resolutions for this problem:

  • If you have not deleted the process / process trigger objects, please cancel the Onboarding / Offboarding process and the purge process will work fine;

  •  If you have already deleted the process / process trigger objects, it will only be possible inactivate the record by running a data base script, in order to execute the script, please provide below information:
    • New Hire Name / Email Address;
    • User Sys ID of your affected user;
    • Written approval in the incident to run the script and change the user status from 'e' to 'd'

Support team - Please refer to our internal notes for more information on how to raise the internal ticket.


purge, inactive, user, d, e, status, manually, manual, deleted, onboarding, 2.0, process, trigger, object , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem


SAP SuccessFactors Onboarding all versions