SAP Knowledge Base Article - Preview

3034486 - WYSIWYG editor converts characters to HTML entities

Symptom

Special characters (ampersand, accented characters, etc) are changed to HTML entities after saving them in WYSIWYG editor. 

Both special characters and HTML entities can be displayed correctly in storefront and backoffice pages, but they will result in different contents during an export action. 


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Environment

SAP Hybris Commerce [all versions]

Product

SAP Commerce Cloud all versions

Keywords

HTML entity, WYSIWYG editor, ampersand, encode, export , KBA , CEC-COM-CPS-CKP , Cockpits & hMC , Problem

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