SAP Knowledge Base Article - Preview

3034411 - Converting Contact Center customizers (IVR) using python 2 to 3


  • As of SAP Contact Center feature pack 16, Python Version in CEM Server has been changed from 2.X to 3.8.1
  • When upgrading from previous release, a conversion must be done for customizer (Custom IVR) done by customers
  • For this, customers need to use the 2to3 tool shipped within Python 2.7.x, 3.x distributions. See SAP Note 2912069
  • This KBA is to walk customers through the high level steps 



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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