- As of SAP Contact Center feature pack 16, Python Version in CEM Server has been changed from 2.X to 3.8.1
- When upgrading from previous release, a conversion must be done for customizer (Custom IVR) done by customers
- For this, customers need to use the 2to3 tool shipped within Python 2.7.x, 3.x distributions. See SAP Note 2912069
- This KBA is to walk customers through the high level steps
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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