SAP Knowledge Base Article - Public

3034173 - Duplicate results in Directory Search - SAP SuccessFactors Employee Profile

Symptom

When you searching using advanced search on Directory search, results multiple records appear for same employee. 

Environment

SAP SuccessFactors Employee Profile Administrator 

Reproducing the Issue

  1. Proxy as the user who has the issue.
  2. Go to Company Info then Directory.
  3. Select Job Code dropdown (Manager, Employee)
  4. Notice multiple results are shown.
  5. Proxy as Admin IT or SFADMIN.
  6. No duplicates are shown.

Cause

Engineering Team is currently working on a code change that is planed to be patched in the upcoming release - b2105

Resolution

This KBA will be updated once the code fix is delivered.

Keywords

loop, Error, Fail, Failed, Failing, Problem, Failure, Message, Code Fix, Duplicate, results, Directory, Search. , KBA , LOD-SF-EP-ADM , Roles & Permission / Directory search , Known Error

Product

SAP SuccessFactors HXM Suite all versions