SAP Knowledge Base Article - Preview

3033764 - Inbound emails connected to wrong account in C4C

Symptom

  • Inbound emails connected to wrong account in the live activity
  • The issue causes GDPR concerns


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Environment

  • SAP Contact Center 7.0
  • Hybris Cloud for Customer
  • SAP C4C CORE 2102 / 804

Product

SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 2102 ; SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem

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