- Error when trying to change the Cloud Connector User:
We were not able to add the user account. Please try again later
- SAP Analytics Cloud (Enterprise) 2021.2.8
- Custom IDP with multiple origins
Reproducing the Issue
- Go to System / Administration / Data Configuration
- Click in Edit
- Enter email address of the Cloud Connector User
- Click on Change Cloud Connector User
- Error is thrown: "We were not able to add the user account. Please try again later"
- User is present in various origins
- Temporarily remove the user from the other origins
- Temporarily disable Custom IDP, change Cloud Connector User and reactivate Custom IDP
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using Google or Bing:
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
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