SAP Knowledge Base Article - Public

3033431 - [ONB2.0]Tile shows incorrect count after Cancel onboarding on 2nd rehire check

Symptom

Tile shows incorrect count after Cancel onboarding on 2nd rehire check 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Initiate Onboarding for a terminated user from RCM or ATS
  • Accept as onboardee if 1st rehire check is triggered
  • Complete NHDR, PDC
  • When 2nd rehire check is triggered, cancel the onboarding process
  • Tile still shows count of the cancelled user

Cause

  • Only the process trigger is cancelled.
  • Onboarding Process and User Task is not completed.


Support Engineers please refer the internal memo for the updates in Jira

Resolution

The workaround is to cancel the onboarding manually from dashboard for now.


Keywords

Onboarding 2.0, Rehire, check, cancel, tile, count, ONB2.0 , KBA , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem

Product

SAP SuccessFactors Onboarding all versions