SAP Knowledge Base Article - Public

3033216 - "Onboarding Tasks" Tile is missing - Onboarding 1.0

Symptom

This KBA provides information about one of the possible causes for the Tile to be missing. 

Environment

SAP SuccessFactors - Onboarding 1.0

Reproducing the Issue

  1. Log into your Instance
  2. Open the Home Page e check that the tile " Onboarding Tasks" is missing.

Cause

The user that is expecting to see the tile doesn't have any candidate carrying his/her name in the OCI as ManagerID.

Resolution

Activities will show in the tile-based upon the OnboardingCandidateInfo object under the tool "Manage Data". 
The ManagerID controls to whom the activity will show on the Onboarding Tasks Tile. Therefore, the user needs to be appearing as ManagerID of the candidate in the OCI to be able to see it. 

To resolve it:

- You can manually update the ManagerID in the OCI of the candidate with the ID of the user: 2419074 - Manually Updating the OnboardingCandidateInfo Object in Onboarding

OR

- To only enable the tile, you can create a test candidate to carry the ID of the user as ManagerID in the OCI.


For further information about how the Onboarding task tile works, please, take a look at this dedicated KBA: 2788831 - Hiring Manager Tasks Tile Feature in Onboarding 1.0 or reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident.

Keywords

OCI, Tile, Not appearing, Manager, ONB, Pending, New Hire, Activity , KBA , LOD-SF-OBD-NHA , New Hire Activity , Problem

Product

SAP SuccessFactors Onboarding all versions