SAP Knowledge Base Article - Public

3032725 - Multiple applications in one job posting - Recruiting Management

Symptom

Candidate has 2 applications in one job requisition but both of these application is linked to same candidate profile.

Candidate was able to send multiple applications at the same job posting.

Same candidate but has placed in different application status.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Job requisition

2. Click any job requisition

3. Open candidate workbench

4. When viewing candidate, you will see multiple application.


Cause

The candidate has applied using different profile (e.g. external and internal profile or 2 external profile with different email address) and their profile got merged using Manage Duplicate Candidate.

Resolution

The system behavior when merging duplicate candidate is that it replaced the duplicate profile linked in the application with the main profile. The system retains whatever is in the snapshot but when you view the profile in the application, it will open to the main profile and not the duplicate one.

If the candidate has applied using different profile in same position and their profile is merged, the system retails both applications. This is expected based on the current design. The Engineering team is working on enhancement to improve this behavior. We will update this KBA once we get new information from the Engineering team. You can mark this KBA as your favorite to get notification once it is updated.

Keywords

RCM-71766, duplicate application, double, twice, second, applied, submit, app , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions