SAP Knowledge Base Article - Public

3032480 - Error while getting the data model entities - Onboarding 2.0

Symptom

You are trying to open the page Recruit-to-Hire Data Mapping and the following error message shows up: Error while getting the data model entities

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.  

Environment

SAP SuccessFactors Onboarding 2.0 - b2011

Reproducing the Issue

  1. Go to Admin Center > Recruit-to-Hire Data Mapping;
  2. Below error message will show up:


Cause

This is currently a know defect in Onboarding 2.0

Resolution

The permanent fix for this problem is still under development by Onboarding Engineering team. Please follow below workaround:

  1. Go to Provisioning > Company Settings;
  2. Enable Offer Approval.
  3. Refresh OData Cache in Admin Center > OData API Metadata Refresh And Export;
  4. Try to open the recruit-to-hire page again.



Support team, please refer to our internal notes for more information.

Keywords

Error, while, getting, data, model, entities, onboarding, 2.0, recruit, to, hire, rcm, offer, approval, OBX-9663 , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-RHE , Recruit to Hire Tool , Problem

Product

SAP SuccessFactors Onboarding all versions