SAP Knowledge Base Article - Public

3032463 - "Unable to retrieve data from the data source." error message appears in SAP Analytics Cloud (SAC)


  • Performance Analysis Story does not work correctly.
  • When selecting some values in the input control for Connections (other than "All"), the following error message appears at the bottom charts of the "Overview" page:
    "Unable to retrieve data from the data source. Error. [Caught exception : exception 42018: Internal error occurred while processing: :EDLAxisTupleCompleteVector is empty ! ]


SAP Analytics Cloud (Enterprise) 2020.21.14

Reproducing the Issue

  1. Logon to SAC.
  2. Import and open the Performance Analysis Story.
  3. Change the input control settings to filter for some Connections.
  4. Notice that the charts on the bottom of the Overview page shows the error message instead of data.


This is a by design behavior in the Story.


  • An improvement is under development to redesign the Story itself.
  • The improvement is planned to be available:

** in version 2021.06 for customers on a bi-weekly (fast track) release cycle.
** in Q2 for customers on a Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

See Also

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SAP Analytics Cloud 1.0