SAP Knowledge Base Article - Preview

3032206 - SAP Customer Connection for CRM 2021


  •  Details on the SAP Customer Connection for CRM 2021



Suggest Improvement Requests for

  • SAP enhancement package for SAP CRM
  • SAP S/4HANA for Customer Management
  • Service in SAP S/4HANA 1909 and above 

Out of scope (will be rejected immediately)

  • any functionality which is available in SAP CRM but not in SAP S/4HANA like e-mail activities. 
  • product releases out of maintenance
  • industry specific functionality and processes


SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP enhancement package for SAP CRM all versions


KBA , CRM-BTX , Business Transactions , CA-WUI , WebClient User Interface , CRM-MKT , Marketing , CRM-BTX-SRQ , Service Request , CRM-IC-BF , Basic Functions for Business Transactions , Problem

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