- The agent is using the Communication Panel
- When an agent answers and e-mail contact, and this contact returns back to a hunt queue, the e-mail will set the first agent as the preferred agent
- If the first agent is either not available or logged off, the contact cannot be picked by other free agents
SAP Contact Center 7.0
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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