SAP Knowledge Base Article - Public

3032113 - Resetting Agency Password Results to Blank Error - Recruiting Management

Symptom

This article describes the steps on how to address Blank Error Messages when Resetting Ageny Password. Please note that the actual error is seen on the backend only accessible to Support, hence your blank error message may not have the same error (on the backend) as the one described in this article. 

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Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Steps to Reproduce:

1. In Admin Center > Setup Agency Access > Reset Password (for the user).


2. Click on the Password Recovery link (from the email).

3. Enter New Password.

4. You will get an empty error on the UI.

5. In the backend (Splunk Logs) Support will see the error: COGeneralForbiddenException: Recruiting Agency FunctionImport/Password Permission is not enabled.

Resolution

The agency default user, which is hard-coded in the backend, (TECHNICAL_USER_RCMAGENCY_*****) is not being read by the system. Disabling and Re-enabling 'Manage Recruiting Settings > Recruiting Agency Access' should be able to address the issue.

Keywords

 Recruiting Management, RCM, Agency, Setup Agency Access, Reset Password, Blank Error, Permissions , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors HXM Core 2011