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3031738 - BPC 11.1 Home page stuck on "Querying available environments"

Symptom

  • When trying to access to the BPC Web interface, the Home page remains on "Querying available environments" without any progress
  • In F12 debug console: it raises an error :
    Failed to load resource: the server responded with a status of 404 ()
    [Error] Application: (#81) Server metadata was not a structure json
    Uncaught TypeError: sap.epm.ui.common.Exception is not a constructor
    at Object.getSecurityManager (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:32)
    at Object._queryUserAuthority (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:233)
    at Object._getUserAuthority (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:233)
    at Object.connectToAppset (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:233)
    at J1 (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:233)
    at Object.Q1 [as callback] (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:233)
    at _ (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:233)
    at Object.succeeded (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:233)
    at Object.eval (:44300/sap/epm/bpc/web/resources/sap/epm/ui/bpc-all.js?eval:201)
    at p (sap-ui-core.js:2070)
    Failed to load resource: the server responded with a status of 404 () 
  • Those notes below had been followed and restart all system without resolving issue:
    2591866 - BPC Web blank with error "Failed to load 'sap/epm/ui/main.js'"
    2274155 - Checkpoints for BPC Web Logon and Blank or Gray screen issues
    2385013 - BPC web shows blank page after upgrade - BPC 10.1NW
    2821548 - SAPUI5 Application index error component in repository does not have a manifest.json file
  • After running resetcachebuster command :
    https://bpcwebserverxxx:44300/sap/epm/bpc/web/resetcachebuster
    The application index has been updated for SAPUI5 repository 'bpc4webclient'.
    A message error raised :
    Warning: App Index not updated, 'manifest.json' could not be found in App BPC4WEBCLIENT
    Warning: Component 'com.sap.bpc.controls' in repository 'BPC4WEBCLIENT' does not have a manifest.jsonfile
    Warning: SAPUI5 repository BPC4WEBCLIENT belongs to application component EPM-BPC-BW4


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Environment

  • SAP Business Planning and Consolidation for the Netweaver platform version 11.1 (BPC NW 11.1)
  • BPC4HANA 200 04 (SAP BPC 11.1, FOR SAP BW/4HANA)
  • BW4HANA 200 SP5 (SAP BW/4HANA 2.0)

Product

SAP Business Planning and Consolidation, version for SAP BW/4HANA all versions

Keywords

/sap/bw/ina, Querying available environments, BPC web hanging , KBA , EPM-BPC-NW , NetWeaver Version , Problem

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