SAP Knowledge Base Article - Public

3031567 - The UI distorts in Safari when exporting the Org Chart in PDF format

Symptom

The UI distorts in Safari when exporting the Org Chart in PDF format

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login in SF > Go to Company info
  2. In Reporting structure/ Position structure tab > search for a User and pull up the hierarchy.
  3. Go to EXPORT > Export using PDF option >The screen UI distorts in Safari

Cause

This is a known issue where after downloading the PDF or image, safari will not render some .css files existing inside the browser and this will break the page.

Resolution

Since the download process can be finished and the file can be downloaded. Just refresh the browser that it will recover the page to the correct format.

 

The Engineering team is working on this behavior to provide a definitive solution and this KBA will be updated according.

Keywords

org, chart, macbook, mac, safari, hierarchy , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

Product

SAP SuccessFactors HXM Suite all versions