SAP Knowledge Base Article - Public

3031508 - Provide Additional Data button routes back to Home Page if First name has space or has 2 names (ex: Test Test) - Onboarding

Symptom

In Add New Hire to Onboarding, whenever the Firstname has space or it has 2 names (ex: Test Test), upon clicking Provide Additional Data Button, it will route back to the Home Page.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Go to Add New Hire to Onboarding

2. Create an Onboardee with 2 names in First name (ex: Test Test)

3. Fill out the necessary required fields

4. Click Provide Additional Data Button -> it will route back to the Home Page.

This should not be the expected behavior

Cause

The root cause of the issue is in the URL decoding. It is converting the extra space as '%20%' and due to which, the URL is getting corrupted and it is redirecting back to Home page.

Resolution

This issue also happened earlier with Chinese names. The code fix for this issue and its already available in b2105.

See Also

3002057 - "Unable to insert data due to a server error. Please try again." in 'Add New Hire to Onboarding' page

2938688 - Add new hire to Onboarding Event Reason drop down is empty

Keywords

ONB 2.0, Onboarding 2.0, Add New Hire to Onboarding, First name, Firstname, space, OBX-14705 , KBA , LOD-SF-OBX-COD , Onboardee Data Review , Problem

Product

SAP SuccessFactors Onboarding