SAP Knowledge Base Article - Preview

3031355 - What information do I need to provide when opening an incident for CX Commerce Catalog Synchronization

Symptom

  • What information do I need to provide when opening an incident for SAP Commerce Catalog Synchronization?
  • How can I create an optimal support incident to avoid delays and expedite / speed up incident/problem resolution with SAP Product Support?
  • What type of incidents (only errors, incorrect/missing documentation, operations requests) should I send to SAP Support? See What is Support – What is Consulting: Cloud Solutions!
  • For consulting or how-to questions, please search your questions in SAP Community or reply and share your knowledge!


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Environment

SAP Customer Experience, SAP Commerce, Catalog Synchronization in embedded PIM solution (backoffice perspective)  

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

KBA , CEC-COM-CPS-CAS , Catalog & Sync , How To

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